FAQS

  • We are based in Hawthorn, Melbourne. You can visit us by appointment or browse our collection online. Our exact address will be provided upon booking confirmation.

  • You can view all the details regarding our hiring process on our ‘How it works’ page <3

  • Our standard hire period is 4 days, starting from the day you receive your dress. Extensions may be available upon request.

  • Yes! We now offer in-person try-ons. You can book a try-on through our 'Book a Try On' page on our website or via the 'Book Now' function on our Instagram. Please send us a message beforehand to ensure your selected garment is available. Try-ons are $5, which will be deducted from the hire price if you decide to book the dress.

GENERAL INFORMATION

BOOKINGS + CANCELLATIONS

  • Cancellations made 5 days before your booking will receive a full refund. Cancellations after this time may not be eligible for a refund. Please contact us if you need to reschedule.

    Our full cancellation policy can be viewed in our Terms and Conditions.

  • Your booking is confirmed once payment is received, and the Terms and Conditions are signed. You will receive an email or text with your booking details and confirmation.

  • We recommend booking as soon as possible, especially during peak seasons.

  • Please return your garment on the agreed return date. Late returns may incur additional fees.

  • Accidents happen! Minor wear and tears are covered, but significant damage or loss may result in additional fees up to the full value of the garment. Contact us immediately if any issues occur.

  • No need to worry! We take care of all cleaning. Simply return the dress as is, and we'll handle the rest.

  • The bond is a security deposit that protects against significant damage, loss, or late returns. It is fully refundable upon the garment's safe return in its original condition.

DRESS CARE AND RETURNS

SHIPPING

  • Yes, we ship to all locations across Australia! It is an additional $30 for express return <3

  • Shipping fees are not included in the hire price. You will see the final shipping cost at checkout.

  • Once your dress is shipped, you will receive a tracking number via email or text. Use this to track your parcel’s progress.

  • Shipping times vary based on your location:

    • Metro areas: 1-3 business days

    • Regional areas: 3-5 business days

      Please plan accordingly when booking your dress.

    *we are not responsible for Aus Post delays/issues

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